SMARTAUTO PLUS PTE. LTD (« the Company ») operates the website Cool Free TV (https://coolfreetv.com) (« the Site ») and is committed to providing its customers with high-quality IPTV services. If you are not satisfied with your purchase, you may be eligible for a refund in accordance with this Refund Policy.
Eligibility for RefundYou may be eligible for a refund if you meet the following criteria:
- You have purchased a subscription for the Cool Free TV services through the Site.
- You have not used the Cool Free TV services during the refund period.
- You request a refund within 7 days of your initial purchase.
How to Request a RefundTo request a refund, please contact the Company at email@example.com. You must provide your name, email address, and order number in order to request a refund. The Company will review your request and determine whether you are eligible for a refund.
Refund ProcessIf you are eligible for a refund, the Company will process your refund within 14 days of your request. The refund will be credited back to the original payment method used for the purchase. The Company is not responsible for any fees or charges that may be incurred by your bank or payment provider as a result of the refund.
ExceptionsThe following exceptions apply to the refund policy:
- If you have used the Cool Free TV services during the refund period, you will not be eligible for a refund.
- If you violate the terms and conditions of the Cool Free TV website or this Refund Policy, you will not be eligible for a refund.
- If the Company determines that you are abusing the refund policy, the Company may refuse to process your refund request.